First of all, the front doesn't even look like a Wegmans. I thought the GPS had taken me to the wrong store. I should have taken a picture - I think this was the Pond Street store, could be known as First North also. Anyway, inside it resembled a Jubilee more than a Wegmans, not that that really matters, right? There was no Nature's Market, hardly a prepared foods section to speak of and when a customer (a white chick with cornrows no less) asked a woman doing price checks where the contact solution was she said "You know as well as I do. No idea." She vaguely gestured behind the deorderant and returned to her job. It was so unWegmanslike, in addition to the fact that this employee wore jeans and white T-shirt. When I checked out, I then spotted some front end coordinators - I think - one in a huge Wegmans polo and one in a fourth of July T-shirt and jeans. Now, I know that some stores allow outfits like that on holidays, but it wasn't even neat.
I have to admit that I understand people working at this Wegmans probably reflect the clientele since they are from the same geographic pool but I was under the impression that Wegmans was able to transcend those constraints. It truly was the Wegmans time and Danny Wegman forgot. It didn't look updated, the employees obviously have not seen any Who We Are videos or anything. Now, it wasn't a bad experience but after having visited the Cicero store on Thursday, this was quite a shocking reality.
You know what else is? People slamming doors at 7:30 a.m. on a Saturday that is also a holiday. Unnecessary fellow tenants!
Very strange. No Wegmans I've ever been to since the chain started has ever been like that! Customer service has ALWAYS been the most important thing since the first store opened more than 30 years ago. How sad............What is the Cicero store?
ReplyDeleteweel i guess you have no life and since you shop at wegmans on pand street you must be white trash your self so fuck off
ReplyDeleteMaybe your "poor suburban heart" should take a reality check. Pond st/1st north Wegmans is the oldest Wegmans in Syracuse, and is the same size now as when it was constructed. That means that the store has limited space to work with, so I wouldn't expect to be seeing any nature's markets anytime soon. As for your employee customer interaction (white girl with cornrows etc), I would assume they probably knew each other; just because this Wegmans might have a little unfamiliar atmosphere and clientele doesn't mean unprofessional behavior is condoned or accepted.
ReplyDeleteFourth of July T shirts and jeans: we have a program where employees can wear holiday-themed shirts on designated holidays, and employees can wear jeans on certain specified days if they donate some money to the United Way. Pretty ignant, huh?
Also: you really think that having employees watch Who We Are videos would be the solution to the conclusions you're jumping to? Having worked at Pond Street Wegmans for years, I find it to be a professional and positive work environment where employees are held accountable for their behavior. If you're disappointed by the Wegmans brand name on the Pond Street store, that's too bad, we work with what we've got. One more thing to keep in mind: one problem in areas with a lot of poverty is that there are very few large grocery stores, and people have to buy their food at a high markup at smaller stores, or find transportation to a larger and cheaper grocery store. Having a large grocery store in range of the North Side is beneficial to a lot of people, and having the Wegmans brand name and employee programs ensures a degree of quality service. If you're so offended by the store, don't shop there. We serve a wide range of customers, you will see people wearing everything from suits to traditional ethnic garb throughout the day. Better yet, keep shopping there, it will do you well.